Northwell Health Program Manager-Telehealth Services in Syosset, New York

Req Number 001TGL

Job Category General Administration

Job Description

Provides support and ownership from a program management perspective for the improvement of Health System quality and clinical effectiveness. Focuses on the Critical Care initiative to integrate clinical innovation and operations.

Reviews, analyzes, and evaluates the business needs and serves as the liaison between the business and the clinical teams. Creates and refines clinical, business and health system requirements. Collaborates with Administrative leadership and clinical community to provide feedback for clinical system projects and initiatives. Provides internal expertise on what the clinical transformation project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.

Serves as an operational point person in the management of critical care initiatives. Oversees daily operations and management of multiple programs/projects/initiatives. Plans, manages and executes project implementation plans and activities.

  1. Liaises to understand and interpret business requirements, map process models, design technical solutions to satisfy requirements, and complete formal system piloting.

  2. Analyzes business needs and ensures functional and technical requirements are documented.

  • Develops Plan of Concept (POC), Project Charters, Project and Business Plans.

  • Performs investigations, analyses, and evaluations to determine project feasibility.

  • Prepares project status reports.

  • Ensures facility resources meet site management and data monitoring objectives.

  • Provides project status information to team members including attending meetings and following-up on action items.

  • Ensures adherence to protocols, procedures, and project plans.

  • Participates in identification, evaluation, and selection of pilot sites.

  • Maintains relevant documentation and communications as part of program library.

  1. Establishes and maintains working relationships to obtain information and content from providers for health system selections.

  2. Develops or assists in development of work plans, task sequencing, and runs test cases to evaluate the extent of how tasks may be performed concurrently.

  3. Supports Senior Management to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.

  4. Supports short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Develops and implements effective/strategic business solutions through research and analysis of data and business processes.

  5. Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.

  6. Serves as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.

  7. Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.

  8. Adheres and assists with clinical operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).

  9. Performs related duties, as required.

*ADA Essential Functions


  • Bachelors Degree in Systems Engineering, Business Administration or related field, required. MBA/MPH Degree, preferred.

  • Minimum of five to five (5) years experience in project management within a healthcare environment, required. Administrative and project management knowledge, preferred.

  • Excellent planning and problem solving skills.

  • Excellent communication skills and ability to communicate effectively with all levels of the organization.

  • Ability to travel up to 30%, based on project needs.

  • Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.

A highly-motivated and meticulous individual with excellent problem-solving and communication skills to join a fast-paced, growth-oriented work environment in a cutting-edge field of clinical transformation.