Req Number 001U4W
Job Category General Clerical/Secretarial
Registers patients and provides information regarding Hospital rules and regulations. Interviews to obtain demographic and insurance information. Obtains signatures on medical, legal and financial forms. Performs a variety of clerical duties related to patient's admission, including but not limited to, verification of insurance information, and collection of balances, deductibles and co-payments.
Admits incoming patients to the facility.
Conducts interviews to obtain relevant demographic and insurance data; obtains appropriate signatures on medical, legal and financial forms.
Greets patients and/or visitors to the facility in a courteous manner.
Provides interpretation of Hospital policies and regulations to patients including, but not limited to visiting hours, patient rights, services etc.
Communicates and collects account balances, deductibles and co-payment responsibilities; reconciles at day end.
Enters patient information into Hospital Information System, verifies accuracy. Re-verifies demographics and insurance of recurring patients.
Verifies insurance, as needed, for successful billing (benefit coverage/limits, co-pay/deductible amounts, authorization and pre-certification and referral requirements, etc.)
Performs financial assessments of patients who are uninsured, makes appropriate referrals for financial assistance.
Provides patients with direction or assistance to appropriate department or assigned room, when necessary.
Assigns online account number; collaborates with Medical Records to identify if patient was previously admitted.
Contacts scheduled patients to verify time of admission; notifies nursing unit/clinical area of patient’s arrival; arranges for transport or escorts patient to room or clinical department.
Prepares charts, registration forms and related patient identification.
Ensures completed chart is forwarded to nursing unit/clinical area.
Schedules patients for admission, outpatient procedures, tests, etc.
Maintains logs, completes various forms related to, but not limited to death and/or fetal certificates in accordance with Department of Health and internal procedures. Answers phones, maintains files, inventory. Informs manager of all activities, needs and problems.
Performs related duties, as required.
High School Diploma or equivalent, required.
Prior customer service experience, preferred.
Data entry skills (80 keystrokes per minute), required.
Knowledge of medical terminology, hospital admission, insurance/billing procedures and Diagnostic Related Groups (DRG’s), preferred.
Ability to communicate effectively, required.