Req Number 001VFU
Job Category General Clerical/Secretarial
Answers phones, enters patient menu selections, prints tray tickets and tally reports for hot & cold production. Confirms that all patients with diet order get a tray.
Answers phones, processes calls appropriately.
Logs into Microsoft Outlook and reviews emails at the beginning of every shift.
Logs into Meditech and CBORD through Citrix using dual screens.
Navigates through CBORD as necessary. Navigates through Meditech as necessary.
Able to read ACD window and describe information.
Enters patient’s selections into CBORD accurately and within two (2) minutes.
Runs Census Report and records meal count on daily meal log.
NPOM (NPO starting at Midnight) orders will be checked with nurse for diet order.
The CBORD "Missed Meal Report" will be run at 9:30AM, 1:30PM, 6:30PM daily. Those patients on list will be called for meal selections.
Confirms all patients with diet order receive food.
Notifies kitchen of special menu needs.
Provides feedback to Manager of Clinical Operations or Director or Assistant Director of Nutritional Services and / or Chef regarding patients’ comments / concerns about meal service and meal selection.
Keeps the Manager of Clinical Operations, Director, and / or Chef well informed of any food service related issues.
Provides daily communication with Registered Dietitians and Supervisors, keeping them well informed of patient issues.
Documents relevant information into the Communication Log to inform other Nutritional Care staff of daily events or patient needs.
Attends department meetings and in-services as required.
Functions as a liaison between patient and Nutritional Care and brings patient feedback back to production areas to improve patient satisfaction.
Develops and maintains good working relationships with other department personnel outside agencies, medical staff, superiors, subordinates and others.
Prioritizes multiple duties to meet department deadlines and fills in wherever and whenever needed.
Has working knowledge of and adheres to Nutritional Services policies and procedures and to the overall policies and procedures of Northern Westchester hospital Center, as well as those pertaining to infection control, safety and security, and the information system as it applies to Nutritional Services.
Performs related duties, as required.
*ADA Essential Functions
High School diploma, required. Associates degree in dietetics / nutrition preferred.
Excellent communication skills are required to interact with patients, their family members and hospital employees in a compassionate, courteous and helpful manner.
Computer proficiency required.