Northwell Health Clerical Support Associate (FH) - PER DIEM in Forest Hills, New York

Req Number 001TSS

Job Category General Clerical/Secretarial

Job Description

Performs receptionist/secretarial duties to expedite and coordinate unit operations. Serves as a liaison between the unit, internal hospital departments and external contacts.

Responsibilities Include:

  • Performs receptionist duties including, but not limited to:

  • Directs patients, physicians, visitors and staff to appropriate areas.

  • Answers telephones, directs calls, and takes messages.

  • Admits patients to unit. Labels doors and obtains addressograph plate.

  • Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient’s room is ready.

  • Schedules appointments for patient’s tests and procedures. Coordinates transportation, as needed.

  • Responds to patients on the intercom system and promptly relays information to appropriate staff member.

  • Runs errands as necessary to lab, pharmacy, CSR, etc.

  • Serves as a liaison with various hospital departments (i.e. Central Service, Dietary, Environmental Services, Staffing Office, etc.).

  • Performs secretarial duties including, but not limited to:

  • Transcribes physician’s orders to appropriate documents.

  • Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.

  • Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.

  • Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity. Completes medical record upon patient discharge and transfers to Medical Records Department.

  • Maintains various unit records (i.e., census sheets, etc.).

  • Collects volume indicators for performance improvement activities and compiles statistics for reporting.

  • Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.

  • Performs related duties, as required.


  • High School Diploma or equivalent, required.

  • American Heart Association (AHA) Heartsaver Course, preferred.

  • Prior clerical experience, preferred.

  • Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required.

  • Knowledge of medical terminology, preferred.

  • Ability to communicate effectively.